// FAQ
常见问题
起订量、打样、交期、认证、运输、定制、材料、质检、付款——品牌下单前最常问 Gazelle 的问题。
起订量(MOQ)是多少?
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帽子 100 件,包袋 200,口罩 500,针织 100。可接小批量打样,大批量 50,000+ 件。
打样要多久?
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实物打样 3-7 天(规格确认后)。样品寄出 3-5 天全球到达。
生产周期?
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常规 15-25 天。复杂最长 35 天。加急可接。
有什么认证?
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BSCI、SEDEX、OEKO-TEX Standard 100、GRS、ISO 9001、Disney FAMA。
运输和清关?
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FOB 香港、CIF、DDP 到仓。完整出口文件。
帮设计吗?
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47 年内部设计团队:草图、技术图、材料推荐、打样支持。
什么材料?
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棉、涤纶、皮革、帆布、黄麻、再生、腈纶、羊毛。数百种。
怎么质控?
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AQL 2.5 标准。三道质检。带检验报告。
您的最小起订量(MOQ)是多少?
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帽子通常每款每色 100 件起订。针织配件和包袋 200 件起。部分款式可为新客户提供 50 件试单。
打样需要多久?
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帽子 3-7 个工作日,针织配件 5-10 天,包袋 7-14 天。打样费 50-150 美元,5000 件以上订单可冲抵。
标准生产交期是多少?
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从确认样到大货出货 15-25 天。全流程(含打样、产前样、海运)约 45-60 天。
你们有国际供应链认证吗?
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有。Sedex SMETA 4-Pillar、SA8000:2014、OEKO-TEX Standard 100、BSCI、ISO 9001,均为年度审核。
你们负责物流和清关吗?
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负责。FOB、CIF、DDP 全球可达,可选择我们的货代或您指定的货代,完整出口单证。
你们能帮设计吗?
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能。47 年内部设计团队:草图、技术图、材料推荐、打样支持。确认订单后设计免费。
可以定制 Logo 和包装吗?
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可以。3D 立体刺绣、平绣、织唛、皮唛、丝印、热升华均可。吊牌、贴纸、内盒、外箱都可定制。
最低起订量能再低吗?
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标准 MOQ 为 100 件。部分款式对新客户提供 50 件试单。长期合作客户可谈更低。
付款方式是怎样的?
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标准为 30% T/T 定金,70% 见提单副本付款。新客户首单通常要求 30/70。
生产周期内能看进度吗?
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可以。每日生产报告含照片、产量与缺陷记录。支持您派检品员或第三方验货。
质量不合格怎么办?
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按 AQL 2.5 / ISO 2859-1 终检。缺陷可返工、报废或经您同意折价接受,不通过不出货。
你们做哪些产品?
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帽子、包袋、口罩、围巾、手套、针织配件。棒球帽、卡车帽、软顶帽、水桶帽、五片帽、贴合帽、毛线帽等。
有环保材质吗?
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有。再生 PET、有机棉、GRS 认证再生涤纶、OEKO-TEX 认证面料。可提供 ESG 所需的溯源文件。
可以小批量试单吗?
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可以。部分款式 50 件起试单,用于验证质量与市场反应,再下大货。
旺季交期会延长吗?
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8-10 月为旺季,产能排期会增加 1-2 周。建议提前 2 个月下单。
怎么开始合作?
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发需求 → 24 小时内报价 → 打样 → 确认样 → 大货 → 验货 → 发货。联系表单或邮件均可。
What is your minimum order quantity (MOQ)?
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MOQ varies by product: caps start at 100 pieces, bags at 200, masks at 500, and knitwear at 100. We accommodate smaller runs for sample orders and larger runs up to 50,000+ pieces.
Can I mix multiple styles or colors in one order?
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Yes. You can mix styles, colors, and sizes within one order as long as each variant meets its MOQ (e.g. 100 pcs per colorway for caps). Mixed orders are priced per variant.
Do you accept small trial orders for new customers?
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Yes. We offer trial runs as low as 100 pieces for caps so you can test our quality and service before scaling up. Many long-term clients started with a small trial order.
What is the maximum order size you can handle?
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Our Dongguan facility produces up to 10 million pieces per year. We regularly handle single orders of 50,000-500,000 pieces and can scale further with advance scheduling.
How long does a sample take?
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Physical samples are produced in 3-7 days from your spec approval. We ship the sample to you with tracking. Express courier takes 3-5 days worldwide.
How much does a sample cost?
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Samples cost $35 per piece including express shipping. The sample fee is fully refunded when you place a bulk order. Complex samples (multi-color embroidery, custom fabrics) may cost slightly more.
Can I get a digital mockup before sampling?
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Yes. Send your artwork and we provide a free digital mockup within 24-48 hours showing logo placement, colors, and construction — so you can approve details before we cut fabric.
How many sample revisions are included?
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Two free revisions are included with every sample. We adjust embroidery, fit, colors, or materials based on your feedback until you are satisfied before mass production.
What is your standard production lead time?
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15-25 days for most products after sample approval. Complex items (multi-color embroidery, custom fabrics) may take up to 35 days. Rush orders are available.
Do you offer rush production?
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Yes. Rush production as fast as 10-12 days is available for most styles at a 15-20% surcharge, subject to line capacity. Contact us with your deadline and we will confirm feasibility within 24 hours.
What happens if my order is delayed?
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We proactively notify you of any risk to the schedule at least 7 days before the ship date. Delays caused by us are compensated per contract terms. 96% of our orders ship on or before the confirmed date.
Are you certified for international supply chains?
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Yes. BSCI, SEDEX, OEKO-TEX Standard 100, GRS (recycled), ISO 9001 quality management. Disney FAMA approved. We provide audit reports on request.
Can you pass a third-party factory audit?
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Yes. We regularly pass audits from SGS, TUV, Intertek, and brand-appointed auditors. Existing BSCI and SEDEX reports are available for review, and we welcome new audit requests.
Do your materials meet EU / US safety standards?
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Yes. Materials can be supplied with OEKO-TEX Standard 100, REACH (EU), and CPSIA (US children's products) compliance documentation. Test reports from accredited labs available on request.
Do you handle shipping and customs?
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Yes. We offer FOB Hong Kong, CIF, and DDP to your warehouse. Full export documentation: commercial invoice, packing list, certificate of origin, customs clearance.
What shipping methods are available?
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Sea freight (most economical, 25-35 days to US/EU), air freight (7-12 days), and express courier (DHL/FedEx/UPS, 3-5 days). We recommend the best option based on your timeline and budget.
How are the products packed for shipping?
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Standard: 25 pieces per polybag, 200 pieces per export carton. Custom packing (individual boxes, hang tags, belly bands, retail-ready packaging) is available on request.
Can you help with design?
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Yes. Our 47-year in-house design team helps with sketches, technical drawings, material recommendations, and sample development. Design support is free for confirmed orders.
What decoration techniques do you offer?
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Flat embroidery, 3D puff embroidery, woven patches, leather patches, PVC/rubber patches, screen printing, sublimation, heat transfer, silicone transfer, laser etching, and appliqué. Multi-technique combinations available.
Can you match my Pantone colors exactly?
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Yes. We dye fabrics and threads to your Pantone references with no surcharge on orders of 500+ pieces. Lab dips are provided for your approval before bulk dyeing.
Can you add custom labels and tags?
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Yes. Custom woven interior labels, printed care labels, hang tags, barcode stickers, and custom packaging are all available. Send your label artwork or let our team design it for you.
Can you make a fully custom shape or pattern?
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Yes. Beyond our 180 stock styles, we develop fully custom patterns — unique crown shapes, brim profiles, closures, and construction. Custom pattern development typically adds 5-7 days to sampling.
What materials do you offer?
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Premium cotton, polyester, leather, canvas, jute, recycled fabrics, acrylic, wool blends, merino. Hundreds of stock options. Custom material sourcing available for 1,000+ piece orders.
Do you offer sustainable / recycled materials?
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Yes. GRS-certified recycled polyester, organic cotton, and rPET fabrics are available across most styles. We provide GRS transaction certificates for your sustainability reporting.
How do you handle quality control?
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AQL 2.5 standard. 3-stage inspection: incoming materials, in-line during production, pre-shipment. Random sampling per ISO 2859-1. Inspection reports with every shipment.
What if I receive defective products?
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Report defects within 14 days of receipt with photos. We replace or credit defective units exceeding the agreed AQL allowance. Our defect rate has stayed under 0.8% for the past 3 years.
What payment terms do you offer?
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30% deposit by T/T to start production, 70% balance before shipment. For established partners (3+ orders), we offer net-30 terms. We accept T/T, L/C at sight, and PayPal for sample fees.
Do you sign NDAs and protect my designs?
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Yes. We sign NDAs before receiving your artwork. Your designs, molds, and patterns are contractually yours — we never sell your designs to other clients or exhibit them without permission.
Can I visit the factory?
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Yes. We welcome factory visits at our Dongguan facility. We arrange pickup from Hong Kong or Shenzhen, walk the production lines with you, and review your products in person. Schedule a visit any time.
How do I get started?
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Send us your spec (style, quantity, artwork, target price) via the inquiry form or WhatsApp. You will receive a detailed quote within 24 hours, a free digital mockup within 48 hours, and a physical sample in 3-7 days.